Organization Name: Synechron Technologies
Period: Sep 2024 - Till Date
Role: Director - Account Head
Responsibilities
- Cultivated and strengthened relationships with key client stakeholders, resulting in enhanced strategic alignment and trust.
- Formulated and executed comprehensive account plans that directly supported client objectives and organizational growth targets.
- Drove sustained revenue growth and improved profitability by strategically managing account Profit and Loss (P&L) statements and optimizing cost structures.
- Achieved high levels of client satisfaction through the delivery of impactful, value-driven services and strategic solutions.
- Led and mentored cross-functional teams, coordinating both onsite and offshore resources to maximize delivery efficiency.
- Ensured the on-time and within-budget delivery of complex projects by implementing robust project management standards and practices.
- Negotiated and managed high-value contracts, ensuring full compliance with established terms and safeguarding organizational interests.
- Optimized cash flow performance by proactively monitoring billing processes, invoicing practices, and collections management.
- Drove adoption of emerging technologies AI, Gen AI, RPA, introducing innovative solutions that enhanced client processes and differentiated service delivery.
- Collaborated effectively with sales, delivery, recruitment, and support teams to develop integrated account strategies and seamless project execution.
Organization Name: DXC Luxoft India
Period: Feb 2021 - Oct 2023
Role: Senior Program Manager and Account Manager
Responsibilities
- Spearheaded ownership of a major account with 150 resources, directly generating AUD 12 million in annual revenue and driving significant business growth.
- Drove efficient delivery of programs by rigorously overseeing program budgets, timelines, and resource allocations, consistently meeting targets for cost and punctuality.
- Provided visionary leadership and clear direction to cross-functional program management teams, aligning initiatives with broader organizational strategies to maximize overall impact.
- Established and maintained robust relationships with C-level executives, vendors, and partners, strengthening stakeholder engagement and advancing mutual strategic interests.
- Proactively identified, assessed, and mitigated critical program risks and issues, implementing effective solutions that enhanced project resilience and continuity.
- Championed the development and adoption of industry best practices, processes, and tools, significantly improving program management efficiency and operational effectiveness.
Organization Name: Capco Technologies
Period: Mar 2019 – Jan 2020
Role: Senior Project Manager
Project Description: The customer was implementing an off-the-shelf product for client lifecycle management as part of their digital transformation journey. A lifecycle approach to client management means that the solution goes beyond initial onboarding and takes a lifetime view of the client.
Responsibilities
- Spearheaded the creation of comprehensive project plans and detailed scope documents, ensuring alignment with strategic objectives and stakeholder expectations.
- Drove end-to-end project delivery for high-impact initiatives, successfully meeting established milestones and achieving designated outcomes within agreed timelines.
- Managed and delivered large-scale business transformation projects, architecting solutions that generated measurable value for multiple business units.
- Led the execution of enterprise-level initiatives to overhaul business structures and processes, coordinating efforts across diverse cross-functional project teams for maximum impact.
- Conducted regular assessments to identify process gaps and improvement opportunities, communicating actionable insights and recommendations to senior leadership.
- Defined and documented clear project scope and objectives, preparing comprehensive plans that incorporated detailed scheduling and budgetary controls.
- Negotiated and managed contracts with vendors and suppliers, fostering strong partnerships and ensuring delivery according to agreed terms.
Organization Name: Nous Infosystems
Period: May 2017 – Feb 2019
Role: Senior Project Manager
Project Description: The customer had a proprietary solution called Everest Black Mountain for Trade Order Management, Portfolio Management, Portfolio Compliance and Research Management. The scope of the project involved configuring the solution and developing UiPath robots to suit the needs of the customers who were implementing the product.
Responsibilities
- Orchestrated cross-functional project initiatives that consistently met deadlines and adhered to strict budget guidelines, ensuring high stakeholder satisfaction.
- Allocated critical project resources, developed comprehensive budgets, tracked deliverables, and delivered timely updates to key project stakeholders, resulting in optimal resource utilization.
- Transformed client business requirements into prioritized project tasks, driving measurable progress and aligning outcomes with client expectations.
- Facilitated steering committee review sessions and implemented corrective measures, effectively minimizing project deviations and supporting delivery excellence.
- Analyzed and mapped current business processes and system workflows to identify operational inefficiencies and software enhancement opportunities.
- Automated complex business processes using advanced robotics solutions, driving increased efficiency and accuracy.
- Collaborated with sales teams to identify new business opportunities, expertly crafted tailored responses to RFPs, and successfully converted leads into projects.
Organization Name: PricewaterhouseCoopers
Period: Oct 2014 – May 2017
Role: Project Manager
Project Description: Customer used 3D application for its KYC CDD requirements. In addition to 3D, the customer used ACTIMIZE, CLEAR, and various other applications to mitigate the risk of financial crime and be compliant with AML regulatory requirements. Actimize was used to generate alerts based on business transactions that were actioned by analysts to clear or report suspicious transactions. PwC was helping the customer digitize the existing technology landscape and automate the alert disposition based on various logic that was handled manually.
Responsibilities
- Spearheaded the formulation of business cases and project charters to align stakeholder vision and strategic objectives.
- Developed project plans ensuring structured execution and timely delivery of key project milestones.
- Created targeted project budgets utilizing advanced estimation techniques to maximize resource efficiency and cost-effectiveness.
- Drove project governance by establishing robust metrics, such as burndown and burnup charts, to monitor project performance.
- Authored detailed Business Requirements Documents (BRD), capturing stakeholder needs through rigorous requirements elicitation.
- Led process optimization initiatives leveraging RPA robotics and UIPath to streamline operations and enhance productivity.
- Provided critical support for QA and UAT testing phases, ensuring delivery of high-quality project outputs.
- Cultivated strong client relationships to foster collaboration and ensure ongoing client satisfaction.
Organization Name: Mindtree Ltd.
Period: Oct 2010 – Sep 2014
Role: Techno Functional Consultant, Project Management
Project Description: Development of FATCA solution. The project encompasses development of various regulatory reports for internal and external use by foreign financial institutions. Account identification, account aggregation, withholding payments were part of my roles and responsibilities. The project included development of various services for data migration from source systems to FATCA data warehouse. The rules engine was tightly integrated with FATCA data model to identify US reportable accounts.
Responsibilities
- Spearheaded the comprehensive business case and project plan, driving alignment with strategic objectives and stakeholder expectations.
- Defined and documented project scope, timelines, and budgetary requirements, ensuring clear deliverables and measurable milestones.
- Drove the elicitation and analysis of requirements, crafting detailed user stories and use cases to enhance solution clarity.
- Engineered a robust rules engine for the FATCA solution, increasing compliance efficiency and automation.
- Designed and delivered a dynamic presentation layer, enabling tailored client-specific reports that improved decision-making.
- Fostered effective collaboration with stakeholders, gathering insights that informed solution enhancements and risk mitigation.
- Enabled testing teams by providing timely subject matter support, significantly elevating product quality and defect resolution.
Organization Name: CGI Information Systems and Mgmt. Consultants
Period: Oct 2009 – Oct 2010
Role: Senior Business Analyst (Team Leader)
Project Description: The client had around 150 applications to support their Wealth Management business across Canada. This project aims at integrating all these applications into 50 applications. The entire platform is called Wealth Core platform. The project used agile methodology for a quick time to market of various business modules.
Responsibilities
- Spearheaded comprehensive business analysis and adeptly elicited requirements to optimize multiple project modules.
- Facilitated enhanced collaboration between business and technical teams by clarifying complex functional requirements.
- Produced detailed functional design documents by carefully aligning deliverables with evolving user expectations.
- Cultivated seamless cross-functional collaboration with developers, QA specialists, and business stakeholders, ensuring high project standards.
Organization Name: Tata Consultancy Services
Period: Oct 2005 – Oct 2009
Role: Business Analyst, Functional Lead
Project Description: Trade Order Management System Implementation for Bank Sarasin, Switzerland. Core Banking ILS (Retail and Commercial Loans) Shaw Upgrade for Banco Popular, Puerto Rico. Migration of trading platforms for JP Morgan.
Organization Name: Dell
Period: Apr 2005 – Oct 2005
Role: Business Analyst (Credit Analysis Expert)
Project Description: Migration of Oracle 9i -11i for Dell International Services.