Organization Name: Synechron Technologies
Period: Sep 2024 - Present
Role: Director - Account Head
Responsibilities
- Cultivated and strengthened relationships with key client stakeholders, resulting in enhanced strategic alignment and trust.
- Formulated and executed comprehensive account plans that directly supported client objectives and organizational growth targets.
- Drove sustained revenue growth and improved profitability by strategically managing account Profit and Loss (P&L) statements and optimizing cost structures.
- Achieved high levels of client satisfaction through the delivery of impactful, value-driven services and strategic solutions.
- Led and mentored cross-functional teams, coordinating both onsite and offshore resources to maximize delivery efficiency.
- Negotiated and managed high-value contracts, ensuring full compliance with established terms and safeguarding organizational interests.
- Optimized cash flow performance by proactively monitoring billing processes, invoicing practices, and collections management.
- Drove adoption of emerging technologies AI, Gen AI, RPA, introducing innovative solutions that enhanced client processes and differentiated service delivery.
- Collaborated effectively with sales, delivery, recruitment, and support teams to develop integrated account strategies and seamless project execution.
Organization Name: DXC Luxoft India
Period: Feb 2021 - Oct 2023
Role: Senior Program Manager and Account Manager
Responsibilities
- Spearheaded the management of a major account encompassing 150 resources, directly generating AUD 12 million in annual revenue and unlocking substantial business growth.
- Implemented strategic optimization of program budgets, timelines, and resource allocations, resulting in consistent outperformance of operational cost savings and 100% on-time project delivery.
- Provided visionary leadership to multidisciplinary program management teams, ensuring initiatives were aligned with organizational objectives to maximize impact and strategic outcomes.
- Cultivated and strengthened relationships with C-level executives, vendors, and strategic partners, resulting in enhanced stakeholder engagement and the advancement of shared business objectives.
- Proactively identified, assessed, and mitigated mission-critical risks, implementing robust solutions that fortified project resilience and continuity across operations.
- Developed and institutionalized industry best practices, processes, and tools, increasing program management efficiency and operational effectiveness by 30% across the organization.
Organization Name: Capco Technologies
Period: Mar 2019 – Jan 2020
Role: Senior Project Manager
Project Description: The customer was implementing an off-the-shelf product for client lifecycle management as part of their digital transformation journey. A lifecycle approach to client management means that the solution goes beyond initial onboarding and takes a lifetime view of the client.
Responsibilities
- Successfully delivered a $5M client lifecycle management platform implementation on time and under budget, facilitating a 30% reduction in onboarding cycle time.
- Orchestrated cross-functional team efforts leading to a 25% increase in project delivery efficiency through the adoption of Agile methodologies and robust scope management.
- Managed and delivered large-scale business transformation projects, architecting solutions that generated measurable value for multiple business units.
- Negotiated and secured strategic vendor contracts resulting in cost savings of 18% while maintaining high-quality deliverables and service level agreements.
- Conducted regular assessments to identify process gaps and improvement opportunities, communicating actionable insights and recommendations to senior leadership.
- Developed and executed comprehensive project plans that aligned with organizational digital transformation objectives, improving client satisfaction scores by 22% post-launch.
- Negotiated and managed contracts with vendors and suppliers, fostering strong partnerships and ensuring delivery according to agreed terms.
Organization Name: Nous Infosystems
Period: May 2017 – Feb 2019
Role: Senior Project Manager
Project Description: The customer had a proprietary solution called Everest Black Mountain for Trade Order Management, Portfolio Management, Portfolio Compliance and Research Management. The scope of the project involved configuring the solution and developing UiPath robots to suit the needs of the customers who were implementing the product.
Responsibilities
- Led the successful configuration and deployment of Everest Black Mountain solution for multiple clients, achieving 100% on-time delivery and adherence to budget constraints.
- Allocated critical project resources, developed comprehensive budgets, tracked deliverables, and delivered timely updates to key project stakeholders, resulting in optimal resource utilization.
- Transformed client business requirements into prioritized project tasks, driving measurable progress and aligning outcomes with client expectations.
- Facilitated cross-functional steering committee meetings and implemented corrective action plans, resulting in a 30% reduction in project deviations and escalation incidents.
- Analyzed and mapped current business processes and system workflows to identify operational inefficiencies and software enhancement opportunities.
- Automated critical trade order and compliance processes using UiPath robotics, reducing manual processing time by 40% and increasing overall operational efficiency.
- Collaborated with sales teams to identify new business opportunities, expertly crafted tailored responses to RFPs, and successfully converted leads into projects.
Organization Name: PricewaterhouseCoopers
Period: Oct 2014 – May 2017
Role: Project Manager
Project Description: Utilized 3D application to fulfill KYC CDD requirements, supplemented by ACTIMIZE, CLEAR, and additional applications to mitigate financial crime risk and ensure AML regulatory compliance. Actimize generated alerts from business transactions, which analysts assessed to clear or report suspicious transactions. Supported digitization and automated alert disposition by implementing rules and logic previously managed manually, enhancing operational efficiency and regulatory adherence.
Responsibilities
- Led the implementation of automated KYC and AML solutions using ACTIMIZE and CLEAR, reducing manual alert processing time by 45% and increasing regulatory compliance.
- Developed project plans ensuring structured execution and timely delivery of key project milestones.
- Optimized project budgeting through advanced estimation techniques, achieving a 20% reduction in resource costs without compromising project outcomes.
- Established robust project governance, improving milestone tracking accuracy by 35% and facilitating timely project delivery.
- Authored detailed Business Requirements Documents (BRD), capturing stakeholder needs through rigorous requirements elicitation.
- Drove RPA robotics and UIPath-enabled process automation, enhancing operational productivity by 30% and significantly streamlining client onboarding procedures.
- Cultivated strong client relationships to foster collaboration and ensure ongoing client satisfaction.
Organization Name: Mindtree Ltd.
Period: Oct 2010 – Sep 2014
Role: Techno Functional Consultant, Project Management
Project Description: Development of FATCA solution. The project encompasses development of various regulatory reports for internal and external use by foreign financial institutions. Account identification, account aggregation, withholding payments were part of my roles and responsibilities. The project included development of various services for data migration from source systems to FATCA data warehouse. The rules engine was tightly integrated with FATCA data model to identify US reportable accounts.
Responsibilities
- Spearheaded the development and execution of a comprehensive business case and project plan, ensuring strategic alignment with organizational objectives and optimizing stakeholder value.
- Defined and meticulously documented project scope, delivery timelines, and budgetary allocations, establishing a clear roadmap with measurable success metrics and milestone checkpoints.
- Led the elicitation and analysis of detailed requirements, crafting high-quality user stories and comprehensive use cases to drive solution clarity and maximize project outcomes.
- Engineered a high-performing rules engine for the FATCA compliance solution, significantly increasing operational efficiency and process automation across regulatory workflows.
Organization Name: CGI Information Systems and Mgmt. Consultants
Period: Oct 2009 – Oct 2010
Role: Senior Business Analyst (Team Leader)
Project Description: The client had around 150 applications to support their Wealth Management business across Canada. This project aims at integrating all these applications into 50 applications. The entire platform is called Wealth Core platform. The project used agile methodology for a quick time to market of various business modules.
Responsibilities
- Led the successful consolidation of 150 legacy applications into an integrated Wealth Core platform.
- Developed comprehensive functional design documents, ensuring alignment with evolving client needs.
- Fostered robust communication channels between business, technical, and QA teams for superior project outcomes.
Organization Name: Tata Consultancy Services
Period: Oct 2005 – Oct 2009
Role: Business Analyst, Functional Lead
Project Description: Trade Order Management System Implementation for Bank Sarasin, Switzerland. Core Banking ILS (Retail and Commercial Loans) Shaw Upgrade for Banco Popular, Puerto Rico. Migration of trading platforms for JP Morgan.
Organization Name: Dell
Period: Apr 2005 – Oct 2005
Role: Business Analyst (Credit Analysis Expert)
Project Description: Migration of Oracle 9i -11i for Dell International Services.